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Saskatoon
Senior
Business Analyst
Overview:
Business Analyst with 18 years in Telecommunications, Information Services and Sales
Qualifications:
- 18 Years' Experience
- Masters of Business Administration
- Certified Business Analysis
- SCRUM Professional
Key Skills:
- Business Acumen
- Analytical Skills
- Stakeholder Engagement
- Problem Solving
Senior Business Analyst
2021
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2021
Peter Lucas Project Management
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Define, optimize and create new business processes, facilitate process workshops and produce process maps and documentation
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Create customer persona(s) and map the customer journey by facilitating workshops with subject matter experts, to identify customer pain points/opportunities for the organization
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Elicit Client requirements to develop web solution to automate the hiring of project resources
Business Analyst (Head E-Marketing)
2017
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2021
Globacom
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Facilitated stakeholder engagements to elicit requirements for the purchase and implementation of an omni channel CRM software to establish a comprehensive contact management system for the organisation’s 45 million mobile subscribers
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Supported data driven decision making and production management by eliciting and refining user requirements to specify operational metrics, KPIs and production parameters for a performance dashboard to aid in analyzing and visualizing data to generate quality insights using SQL data management tool.
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Elicited and refined requirements to create custom reports to populate all performance and production parameters in one view for different user groups
Business Analyst (Key Accounts)
2014
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2017
Globacom
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Acted as liaison between company and key stakeholders delivering over 50% of Company’s National Revenue
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Created robust business cases and strategies to take advantage of opportunities identified within the current state, facilitated stakeholder engagement to obtain buy in, supported the business plan implementation leading to an 8% increase in company market share.
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Elicited and documented requirements for automating a manually driven sales team with the aim to create real time data capture capabilities for the field sales team. Supported UATs by creating use cases and scenarios for the solution
Business Director (GBD) Retail Sales, Gloworld Sales Co-ordinator and Head Subscriber Acquisition
2011
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2013
Globacom
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Responsible for driving sales revenues in retail outlets across three markets (Nigeria, Ghana and Benin Republic) in West Africa
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Drove subscriber acquisition to increase the company’s customer base and revenue
904 - 201 21st St E
Saskatoon, SK S7K 0B8
+1.306.954.8550
(c) 2022 BY PETER LUCAS PROJECT MANAGEMENT INC.
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